Terms of use
To place an order in www.omp-racingstore.es You must register on the website.
This website is operated by Racing Group DSRM SL
By accessing or using this website, the user agrees to comply with this Legal Notice and expresses their acceptance of the Privacy Policy. If the user does not agree to comply with the terms and conditions of this Legal Notice, they should not use the website.
It is the user's sole responsibility to be aware of and comply with all applicable laws and regulations when using the website and its materials and content, as well as to read the Legal Notice and Privacy Policy before accessing and using the website, and to periodically review the Terms of Use and Privacy Policy in case Racing Group DSRM SL has made any modifications to them. The terms and conditions of this website are subject to the jurisdiction of the Spanish courts.
Return conditions
1. The maximum period for requesting a refund is 15 calendar days from the date the customer receives the order.
2. To begin the exchange or return process, the customer must send us an email to info@dsrmgroup.com, In the case of a return, please indicate the reason for the return and provide your bank details so we can issue a refund to you. In the case of an exchange, we will need to know the item you want (model, brand).
3. Any product that you want to exchange or return must always be done with the original packaging and labeling intact, conveniently packaged in its original box and properly protected.
4. If the order is returned to the sender because the shipping company was unable to deliver the goods (due to their negligence), our company will cover the costs of the first reshipment. If the shipping company acted correctly, Racing Group DSRM SL will not be responsible for the reshipment. The price of the item(s) in the order will be refunded, but not the shipping costs.
5. If the return or exchange is due to an error on our part regarding the shipment, Racing Group DSRM SL will cover all costs arising from the return and subsequent shipment of the correct order in the case of an exchange.
Upon receiving the package, we will confirm the product's condition and verify that the issue was indeed due to negligence on our part. If an exchange is requested, we will ship the replacement product, and if a return is requested, we will issue a refund within 10 business days of receiving the returned item at our warehouse. Refunds will be issued to the customer via their original payment method, except for cash-on-delivery orders, which will be refunded via bank transfer.
6. If the shipment was correctly processed by us, and the exchange or return is due to the customer's personal reasons, the procedure will be as follows:
In both cases of returns and exchanges, the customer will be responsible for all shipping costs associated with the initial shipment and any subsequent returns or exchanges. To process an exchange or return, the customer must send the product to the address indicated at the end of this section. Upon receiving the package, we will confirm the product's condition and proceed to ship the replacement product (in the case of an exchange) or issue a refund (in the case of a return) within 7 business days of receiving the returned item. Refunds will be issued via the original payment method.
Racing Group DSRM SL.
C\17, 1
08757 Corbera de Llobregat (Barcelona)
